Frequently Asked Questions
Last Updated: March 9, 2026
📦 Shipping & Delivery
How long does delivery take?
Standard shipping takes 3-5 business days to all major Australian cities. Express shipping (2-3 business days) is also available.
Do you ship to my area?
Yes! We ship to all Australian states and territories including NSW, VIC, QLD, SA, WA, TAS, ACT, and NT.
How much is shipping?
Standard shipping is $10 AUD. FREE shipping on all orders over $200 AUD.
When will my order be dispatched?
Orders placed before 11:00 AM AEST (Monday-Friday) are dispatched the same day. Orders after 11AM or on weekends are dispatched the next business day.
Can I track my order?
Yes! You will receive a tracking number via email within 24 hours of dispatch.
Is the packaging discreet?
Yes, all orders are shipped in plain boxes with no product details visible on the outside.
💳 Payment
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, Mastercard) and Bank Transfer.
Is my payment information secure?
Yes! All payments are processed through SSL-encrypted, PCI-DSS compliant third-party processors. We never store your credit card details.
🔄 Returns & Refunds
Do you accept returns?
Due to the nature of tobacco products, we generally do not accept returns. Exceptions are made for damaged, wrong, or defective products.
How do I request a refund?
Contact us within 7 days of delivery at [email protected] with your order number and reason for return.
🔞 Age Verification
What is the minimum age to order?
You must be 18 years or older to purchase tobacco products in Australia.
Do I need to show ID?
Yes, the recipient must be 18+ and present valid ID upon delivery.
📞 Contact Us
Still have questions?
Email: [email protected]
Hours: Mon-Fri 9AM-5PM AEST
Response time: Within 24 hours